Refund policy

Thank you for shopping with HALFTONE CRAFT LIMITED. We are committed to providing our customers with high-quality products and a reliable shopping experience. If you are not completely satisfied with your purchase, we will assist you through our return and refund process.

1. Refund Eligibility

Customers may request a refund within 30 days from the date of receiving the order.

To be eligible for a refund, the following conditions must be met:

  • The item must be unused and in its original condition.
  • The product must include original packaging, accessories, and tags (if applicable).
  • Customers must provide order details or proof of purchase.
  • The item must not be damaged due to misuse, improper handling, or unauthorized modifications.

All refund requests are subject to review and approval by our customer service team.

2. How to Request a Refund

To start a refund request, please contact us with the following information:

  • Order number
  • Customer name
  • Product information
  • Reason for requesting a refund
  • Photos or videos of the product (if applicable)

Please contact our customer support team:

Company Name: HALFTONE CRAFT LIMITED
Address: Rm 1608, 16/F, Apec Plaza, 49 Hoi Yuen Road, Kwun Tong, Hong Kong
Email: support@Halftonemart.shop
Phone: +852 5974 2549

Our customer service team will review your request and provide return instructions if your request is approved.

3. Return Shipping Costs

Defective, Damaged, or Incorrect Items

If the product you received is:

  • Damaged during delivery
  • Defective
  • Incorrectly shipped
  • Missing essential parts or accessories

HALFTONE CRAFT LIMITED will be responsible for the return shipping costs.

After confirming the issue, we will provide return instructions and cover the reasonable return shipping expenses.

Customer Preference Returns

If the return is requested due to personal reasons, including:

  • Changed your mind
  • Ordered the wrong product
  • No longer need the item
  • Personal preference

The customer will be responsible for the return shipping costs.

Return shipping fees are non-refundable unless the return is caused by an error made by us.

4. Refund Processing

Once we receive and inspect the returned item, we will notify you of the refund approval status.

If approved:

  • The refund will be processed to your original payment method.
  • Refunds are generally completed within 5–10 business days after approval.
  • Processing times may vary depending on your bank, credit card company, or payment provider.

Original shipping fees may be refunded when the return is caused by a defective, damaged, or incorrect product.

5. Damaged or Defective Products

If you receive a damaged or defective item, please contact us within 7 days after delivery.

Please provide supporting evidence, such as:

  • Photos of the damaged product
  • Videos showing the issue
  • Order details

We will evaluate the situation and provide an appropriate solution, including refund, replacement, or return assistance.

6. Non-Refundable Items

The following items may not be eligible for refunds:

  • Products that have been used or altered.
  • Items damaged due to customer misuse.
  • Products returned without original packaging or accessories.
  • Items that do not meet our return conditions.

Exceptions may apply for defective or incorrectly shipped products.

7. Order Cancellation Policy

Orders may be cancelled within 24 hours after purchase, provided the order has not entered the processing or shipping stage.

Once an order has been shipped, cancellation requests cannot be accepted. Customers may request a return after receiving the product according to this Refund Policy.

8. Contact Information

For any questions regarding refunds or returns, please contact us:

HALFTONE CRAFT LIMITED
Rm 1608, 16/F, Apec Plaza, 49 Hoi Yuen Road, Kwun Tong, Hong Kong

Email: support@Halftonemart.shop
Phone: +852 5974 2549

We appreciate your business and are committed to providing excellent customer service and a smooth shopping experience.